Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the website and services of Lead Stream Call Center (“Lead Stream,” “we,” “us,” or “our”), operated by Omar El-tabie. By using our Site or our services, you agree to these Terms.

Effective Date: 09/02/2026

1. Our Services

Lead Stream Call Center provides business-to-business cold calling, appointment setting, and lead generation services. The scope of services provided to you is defined by the package agreed upon during onboarding and set out in your service agreement.

We do not guarantee any specific number of leads, appointments, or sales. Results depend on your market, offer, and follow-up.

2. Eligibility and Acceptable Use

You must be at least 18 years old and authorized to enter into a contract on behalf of the business you represent.

You agree not to use our Site or services to:

  • Violate any applicable law or regulation.
  • Infringe the intellectual property or privacy rights of others.
  • Interfere with, disrupt, or attempt to gain unauthorized access to our systems.

3. Text Messaging (SMS) Terms

Program Name

LeadStream Call Center SMS (the “Program”), operated by Lead Stream Call Center.

Opting In

You may opt in to the Program in either of two ways:

  • By providing your mobile number and checking the SMS consent box on our booking or contact form; or
  • By giving verbal consent during a phone call with one of our representatives, when we ask for your permission to text you at the number you provide. We record the date, time, and number for which consent was given.

In either case you give Lead Stream Call Center your express consent to send you text messages at that number, including messages sent using an automatic telephone dialing system.

Consent is not a condition of purchase. You do not have to agree to receive text messages in order to buy any goods or services from us.

Types of Messages

Once you opt in, you may receive messages such as appointment confirmations and reminders, scheduling changes, follow-ups about a service or consultation you requested, customer care and account updates, and occasional information about our services.

Message Frequency and Cost

Message frequency varies. Message and data rates may apply. Any charges are billed by, and payable to, your mobile service provider. Please contact your carrier for details of your plan.

How to Opt Out (STOP)

You can cancel the Program at any time by replying STOP to any message we send you. After you send STOP, we will send you one message confirming that you have been unsubscribed, and you will receive no further messages from us. If you want to rejoin, sign up again as you did the first time and we will resume sending messages to you.

How to Get Help (HELP)

Reply HELP to any message for assistance, or contact our support team at info@leadstreamcallcenter.com. We will respond with support contact information.

Carrier Liability

Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your mobile service provider and is outside our control.

Privacy

Information you provide through the Program is handled according to our Privacy Policy. We do not sell or share your SMS opt-in data or mobile number with third parties or affiliates for their own marketing purposes.

4. Fees, Refunds, and Cancellation

Fees, billing cycles, and service start dates are set out in your service agreement. Fulfillment, refunds, and cancellations are governed by our Fulfillment, Refund, and Cancellation Policy, which forms part of these Terms.

5. Intellectual Property

All content on this Site, including text, graphics, logos, and software, is owned by Lead Stream Call Center or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute it without our prior written permission.

6. Disclaimers and Limitation of Liability

Our Site and services are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, to the fullest extent permitted by law.

To the maximum extent permitted by law, Lead Stream Call Center is not liable for any indirect, incidental, special, or consequential damages, or for lost profits or lost business, arising out of your use of the Site or services. Our total liability for any claim will not exceed the amounts you paid to us in the three (3) months preceding the event giving rise to the claim.

7. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the Site or services after changes take effect constitutes acceptance of the updated Terms.

8. Contact Us

Questions about these Terms or our SMS Program?

Lead Stream Call Center — info@leadstreamcallcenter.com

Billing and cancellations — ali@leadstreamcallcenter.com